Terms and Conditions

Free Delivery

Free delivery applies to orders of £50 and over placed online at www.urbanknit.co.uk, excluding international orders. Delivery is normally charged at £4.00 per delivery address irrespective of the number or type of items. We deliver to any UK address.

General terms & conditions

These terms apply to products ordered via www.urbanknit.co.uk.

1. Seller

The Seller is Urban Knit, a trading name of the Buffalo Private Label Ltd. Registered in England and Wales at Companies House No. 4053734. Registered Office 12 Helmet Row, London, EC1V 3QJ. VAT registration number 786577265.

2. Order process

2.1 The display of products on our website is an invitation and not an offer to sell those products to you.
2.2 An offer is made when you place the order for your products. We will not have made a contract with you unless and until we accept your offer (see 2.5 below).

2.3 We take payment from your card, when you have placed your order and we have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible and a full refund will be given.

2.4 If you enter a correct email address we will send you an order acknowledgement email. This is an not order confirmation or order acceptance from us.

2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we have debited your card (see 2.3 above) or we have sent an order acknowledgement (see 2.4 above). Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect products despatched should be returned to us for a full refund.
2.6 The contract will be formed at the place of despatch of the products.
2.7 All orders that you place on this website will be subject to acceptance in accordance with clause 2.5 of these terms and conditions.

3. Payment

3.1 Payment may only be made by one of the card types indicated on our website.

3.2 The price displayed for goods and services remains the same regardless of the country of delivery. For deliveries to the EU, the price includes VAT at the rate of the country of delivery. For deliveries outside the EU (including the Channel Islands and Canary Islands), the price remains the same but VAT is not charged and customers are not entitled to any discounts or VAT refunds.
3.3 A delivery charge will be applied at checkout, please view our delivery charges.
3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. We will not accept an order if there is a pricing error.

4. Delivery

4.1 We deliver to any UK address including most British Forces Post Offices. We also offer international delivery to a number of countries, please see International Delivery for list of countries we can deliver to. All orders for international deliveries are subject to our International Terms and Conditions. We do not deliver to PO Boxes, orders placed for these addresses will be cancelled and a full refund will be given if you have already paid for the products.

4.2 Orders may require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.

4.3 It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product.

4.4 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.

5. Cancellation

If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of products made to your specification and/or personalised). Where the products have been delivered to you, you may cancel them up to 7 working days, starting from the day after the products were received, in line with the Consumer Protection (Distance Selling) Regulations 2000.
The following procedures will apply:
5.1 You can email our Online Customer Services Team. If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled products or return them to us. Most products can be returned by post or contact us to arrange for them to be returned and in the meantime you must take reasonable care of them.
5.2 For instructions on how to return an order, please visit our Returns and Refunds section. You will not be charged for collection or Royal Mail returns in accordance with our returns process.

6. Special Prices

6.1 The special prices shown are reductions from the original price charged on the website. Occasionally these prices may have applied more than six months ago.

7. General

7.1 All measurements are approximate.
7.2 The reproduction of colours is as accurate as the photographic and production process will reasonably allow.
7.3 All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.
7.4 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. Save that our liability in respect of any death or personal injury caused by our negligence shall not in any way be restricted.
7.5 These terms constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.
7.6 We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.
7.7 No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under these terms shall operate as a waiver of those rights.
7.8 If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.
7.9 You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
7.10 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS

International terms & conditions

These terms apply to products ordered via www.urbanknit.co.uk and relate to International orders only, being orders where, as applicable, delivery is to be made outside the UK. For a list of countries to which we can deliver, please view our International delivery information.

1. Seller

The Seller is Urban Knit, a trading name of the Buffalo Private Label Ltd. Registered in England and Wales at Companies House No. 4053734. Registered Office 12 Helmet Row, London, EC1V 3QJ. VAT registration number GB786577265.

2. Order process

2.1 The display of products on our website is an invitation and not an offer to sell those products to you.
2.2 An offer is made when you place the order for your products. We will not have made a contract with you unless and until we accept your offer (see 2.5 below).

2.3 We take payment from your card, when you have placed your order and we have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible and a full refund will be given.

2.4 If you enter a correct email address we will send you an order acknowledgement email. This is an not order confirmation or order acceptance from us.

2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we have debited your card (see 2.3 above) or we have sent an order acknowledgement (see 2.4 above). Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect products despatched should be returned to us for a full refund.
2.6 The contract will be formed at the place of despatch of the products.
2.7 All orders that you place on this website will be subject to acceptance in accordance with clause 2.5 of these terms and conditions.
2.8 Some countries have import restrictions on certain products or materials. You are responsible for checking with local customs authorities before placing an order for international delivery. We cannot accept any responsibility for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion refuse to process an order for any product if we believe that delivery may be subject to any restriction in the destination country.
2.9 Please note that for some international deliveries, any manufacturer warranty may not be valid, manufacturer service offerings may not be available, product manuals, instructions and safety warning may not be in destination country languages and products and their accompanying materials may not be in accordance with specific standards, specifications and labeling requirements in the jurisdiction of delivery. We do not accept any liability for any loss or liability caused due to these circumstances, including (without limitation) any delay or failure in delivery. If you have any questions on this, please raise them with us before placing your order.
2.10 You are responsible for ensuring that the product you have ordered can be lawfully imported in to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country. You are advised to make any necessary checks before ordering.
2.11 Please note, we will be complying with English law on data protection, privacy and marketing which may differ from the law in the jurisdiction of delivery. We will store and process your personal data in accordance with our Privacy Policy.

3. Payment

3.1 Payment may be made by any of the methods indicated on our website. Payment shall be made in pounds sterling. The exchange rate will be set by your bank or credit card provider who may also charge you an additional administration fee.
3.2 The price displayed for goods and services remains the same regardless of the country of delivery. For deliveries to the EU, the price includes VAT at the rate of the country of delivery. For deliveries outside the EU (including the Channel Islands and Canary Islands), the price remains the same but VAT is not charged and customers are not entitled to any discounts or VAT refunds.
3.3 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.
3.4 A delivery charge will be applied at checkout, please view our delivery charges.
3.5 All prices are quoted and products are sold by us on a delivery duty unpaid basis. You may have to pay a customs fee or import duty before the product can be delivered to you. Further taxes, fees or levies may also be payable depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order with us.

4. Delivery

4.1 All deliveries to destinations outside the UK may be subject to import fees, duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. Any applicable fees, duties and taxes and any additional charges for customs clearance will be payable by you.
Please note that you must comply with all applicable laws and regulations of the country to which the products are to be delivered. It is your responsibility to ensure the importation of the products you order is permitted in the country you specify for delivery. This may cause delay in delivery to you for which we do not accept any responsibility.
4.2 Before placing an order, it is your responsibility to check that any products ordered from www.urbanknit.co.uk comply with state and federal government import regulations and there are no local requirements or restrictions which may affect you receiving any of these products and you accept full risk of this.
4.3 It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery.
4.4 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.

5. Cancellation

If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of products made to your specification and/or clearly personalised). Where the products have been delivered to you, you may cancel them up to 7 working days, starting from the day after the products were received, in line with the Consumer Protection (Distance Selling) Regulations 2000.

The following procedures will apply:

5.1 You can email our Online Customer Services Team. If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled products or return them to us.
5.2 For instructions on how to return an order, please visit the international customers section of our Returns & Refunds section.

6. Returns

6.1 You will be liable to pay the cost of returning unwanted products back to us.
6.2 Where a product is faulty, damaged or materially mis-described we will refund the original delivery charge and the cost of posting the products back to us via your local postal office up to a maximum of £7.50 per kg. We are not responsible for any damage or loss to products which are returned to us. We recommend that you use a recorded delivery service when returning products. We reserve the right to refuse to grant a refund in respect of any products which are returned to us in a damaged state or which do not reach us for any reason. A proof of return and any documentation including details of any taxes paid must be obtained. You must email orders@urbanknit.co.uk to arrange your refund before returning your products.

7. General

7.1 All measurements are approximate.
7.2 The reproduction of colours is as accurate as the photographic and production process will allow.
7.3 The special prices shown are reductions from the original price charged on the website. Occasionally these prices may have applied more than six months ago.
7.4 All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.
7.5 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. Save that our liability in respect of any death or personal injury caused by our negligence shall not in any way be restricted.
7.6 These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.
7.7 We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.
7.8 No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under this agreement shall operate as a waiver of those rights.
7.9 If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.
7.10 You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
7.11 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters, save that we may bring any action for recovery of products or monies against yourself in a court of the jurisdiction in which you are resident from time to time, or to which a product was delivered.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS UNDER ENGLISH LAW

Terms and Conditions of Sale

1 Orders

1.1 All orders are subject to acceptance and availability. If the item/items you have ordered is/are not available from stock your order will be cancelled and payment refunded. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. However, we reserve the right to change prices without prior notice to you.
1.2 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we are not liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
1.3 You warrant that the User Information which you are required to provide when you make an offer to buy Goods via the Website is true, accurate, current and complete in all respects.
1.4 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
1.5 If you are a private consumer, you may cancel any purchase ordered by you at any time within 14 days of receipt of the Goods without incurring any obligation or liability to us.

2 Offers to Purchase and Description of Goods/or Services

2.1 Each Good or Service purchased is sold subject to its Product Description which sets out additional specific terms and conditions related to that Good or Service including, without limitation, terms and conditions concerning estimated delivery times and any warranties.
2.2 Any order made by you will be treated as an offer to purchase Goods or Services from Us. The contract between you and Us will only be completed when We despatch the Good to You or commence the provision of the Services, as the case may be, or when We debit Your credit or debit card, whichever is the earlier. The sale contract is therefore completed in Loughborough, England. We reserve the right to reject any offer to purchase made by You at any time.
2.3 You acknowledge that any automated acknowledgement of Your order which You may receive from Us shall not amount to Our acceptance of Your offer to purchase Goods or Services advertised on the Website.

3 Right of Cancellation / Returns

3.1 If You are purchasing the Goods or Services for private use (i.e. as a consumer as opposed to for business use), You have the right to cancel any contract completed pursuant to clause 7.5 within 14 days of receipt by You of the Goods or Services (“Cancellation Period”).
3.2 If you do cancel a contract pursuant to clause 7.5 you must:
3.2.1 notify us in writing by email to orders@urbanknit.co.uk
3.2.2 retain possession of the Goods.
3.2.3 take reasonable care of the Goods or Services until We collect the Goods from You, or You deliver the Goods to Us; and
3.2.4 ensure that the Goods are returned or are made available for collection (as the case may be) in the same condition as it was when it was delivered to, or collected by, You (as the case may be).
3.3 If You do cancel a contract pursuant to clause 7.5, then We will notify you of how we wish you to return the Goods within 21 days of our receiving notification of cancellation. We have the right to charge you for any direct costs incurred in collecting the Goods and will, at our option, deduct these from any sum owed to you.

3.4 If you do cancel a contract pursuant to clause 7.5, we will refund the monies you have paid to us within 30 days of you giving us cancellation notice.

4 Payment

4.1 Payment can be made by any major credit or debit card. Payment will be debited and cleared from Your account before the despatch of Your Good or provision of the Service to you.
4.2 You confirm that the credit/debit card that is being used is Yours.
4.3 All credit/debit card holders are subject to validation checks and authorisation by the card issuer and We may share Your personal information with such third parties as are necessary to enable Us to do such checks. If the issuer of Your payment card refuses to authorise payment to Us, we will not be liable for any delay or non-delivery.

5 Eligibility to Purchase

5.1 The purchase of Goods or Services is limited to parties that lawfully can enter into and form contracts on the Website under English Law. To register, You must provide Your real name, phone number, e-mail address, credit card details and other requested information.
5.2 The Website is available only to individuals and companies or partnerships who We, in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those who have been issued a valid credit card by a bank acceptable to Us, whose applications are acceptable to Us and who have authorised Us to process a charge or charges on their credit card in the amount of the total purchase price for any Goods or Services which they purchase.
5.3 By making an offer to buy any Goods or Services, You specifically authorise Us to transmit information (including any updated information) or to obtain information about You from third parties from time to time, including but not limited to Your credit-card number or credit reports, to authenticate Your identity, to validate Your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

6 Delivery

6.1 Delivery is made through either The Royal Mail First Class or Special Delivery service or DHL or Parcelrite Courier networks.
6.2 Delivery may requires a signature upon delivery at the designated delivery address as proof of delivery. The delivery commitment is for the purchased products to be delivered to the specified address.
6.3 Should no one be available at the time of delivery then a calling card will be left asking you to contact your local sorting office to arrange collection. Proof of identity may be required when collecting products from the Royal Mail directly.